Billing FAQ : Invoices and Payment Issues
Quick Answer
Invoices are in your account dashboard. Billing is annual. Refunds are available within 14 days of purchase for new orders only.
Finding Your Invoice
- Log in at linkwhisper.com/forms/control-panel/
- Go to My Account → Order History
- Click any order to download the invoice as PDF
- The invoice is sent to the email used at checkout — check spam if missing
Billing Cycle
- All plans are billed annually — no monthly option
- Auto-renewal is on by default — you are charged on your renewal date each year
- To cancel auto-renewal: log in → Billing Settings → disable renewal
- Your license stays active until the end of the current billing period after cancellation
Refunds
New purchases are covered by a 14-day money-back guarantee. Renewals are not refundable.
To request a refund on a new purchase:
- Email support@linkwhisper.com
- Include your order number
- We will process your refund promptly
If you are unsure whether your purchase qualifies, email support@linkwhisper.com with your order number and we will check for you.
Failed or Declined Payment
- Check that your card details are up to date in your account
- Contact your bank if the charge is being blocked
- Email support@linkwhisper.com if you need to update billing information
Upgrading Your Plan
- Log in → My Account → License → Upgrade Plan
- You pay only the price difference — your license key and site activations carry over
Payment Statement
- Charges appear as "Link Whisper" or the name of our payment processor on your statement
Still Need Help?
- Email support@linkwhisper.com with your order number
- Response within 24 hours