Billing FAQ : Invoices and Payment Issues

Quick Answer

Invoices are in your account dashboard. Billing is annual. Refunds are available within 60 days of purchase for new orders only.

Finding Your Invoice

  • Log in at linkwhisper.com/forms/control-panel/
  • Go to My Account → Order History
  • Click any order to download the invoice as PDF
  • The invoice is sent to the email used at checkout — check spam if missing

Billing Cycle

  • All plans are billed annually — no monthly option
  • Auto-renewal is on by default — you are charged on your renewal date each year
  • To cancel auto-renewal: log in → Billing Settings → disable renewal
  • Your license stays active until the end of the current billing period after cancellation

Refunds

  • 60-day money-back guarantee on new purchases only
  • Does not apply to renewals
  • Email support@linkwhisper.com with your order number to request a refund
  • Refunds processed within 24 hours

Failed or Declined Payment

  • Check that your card details are up to date in your account
  • Contact your bank if the charge is being blocked
  • Email support@linkwhisper.com if you need to update billing information

Upgrading Your Plan

  • Log in → My Account → License → Upgrade Plan
  • You pay only the price difference — your license key and site activations carry over

Payment Statement

  • Charges appear as "Link Whisper" or the name of our payment processor on your statement

Still Need Help?

  • Email support@linkwhisper.com with your order number
  • Response within 24 hours
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us