[Account Settings) Updating Your Account Info

[Core Features & Tools] Updating Your Account Information

Updating Your Account Information

Keeping your Link Whisper account information current ensures uninterrupted service, proper billing, and timely notifications. This comprehensive guide covers updating emails, payment methods, preferences, and account deletion.

Changing Your Email Address

Your Link Whisper account email is tied to your license validation, login credentials, and communication from our team.

When You Might Need to Change Email:

📧 New work email: You switched companies or roles

📧 Personal to business: Moving from personal Gmail to company email

📧 Email compromise: Your email was hacked or compromised

📧 Consolidation: Combining multiple accounts under one email

📧 Typo correction: You registered with a misspelled email

Method 1: Self-Service Email Update

You can attempt to update your profile by logging in to your account dashboard.

Step 1: Log Into Your Account

Navigate to LinkWhisper.com/my-account in your web browser.

Step 2: Access Profile Settings

Once logged in, look for:

  • "Profile" or "Account Settings" link
  • "Edit Profile" button
  • "My Details" section

Step 3: Update Email Field

If the email field is editable:

  1. Delete the old email address
  1. Enter your new email address
  1. Click "Save Changes" or "Update Profile"

Step 4: Verify the Change

You should receive:

  • Verification email sent to your new email address
  • Click the verification link in the email
  • Confirms ownership of new email

Result: Your account email is updated and you can log in with the new email.

Method 2: Assisted Email Change (Most Common)

The Issue: If the system does not allow you to edit the email field (often locked for security), you'll need support assistance.

Why Email is Locked:

  • Security measure to prevent unauthorized changes
  • License protection - ensures licenses aren't transferred fraudulently
  • Billing integrity - prevents payment disputes

How to Request Email Change:

Step 1: Contact Support

Open a ticket with support@linkwhisper.com

Step 2: Use This Subject Line

Subject: "Email Address Change Request"

Step 3: Include Required Information

In your email body, provide:

Required Details:

  • Current login email: The email currently associated with your account
  • New email you wish to use: The email you want to switch to
  • License key(s): Your Link Whisper license key(s) for verification
  • Reason for change: Brief explanation (optional but helpful)

Example Email:

Subject: Email Address Change Request

Hi Support Team,

I would like to change my account email address.

Current Email: old-email@example.com
New Email: new-email@example.com
License Key: ABC123-DEF456-GHI789

Reason: I've moved to a new company and need to use my new work email.

Please let me know when the change is complete.

Thank you!
[Your Name]

Step 4: Wait for Support to Process

Our support team will:

  1. Verify your identity using license key and current email
  1. Migrate your licenses to the new email
  1. Update your account credentials
  1. Confirm via email when complete

Processing Time: Usually 24-48 hours

Step 5: Log In with New Email

Once support confirms the change:

  1. Log in with your new email and same password
  1. Verify your licenses appear correctly

Important Notes About Email Changes:

⚠️ Don't lose access: Keep access to your old email until the change is confirmed

⚠️ Licenses transfer: All licenses under the old email will move to the new email

⚠️ Password stays the same: Your password doesn't change (unless you also request a password reset)

⚠️ Future communications: All future emails (renewals, updates) will go to the new email

Updating Billing Information

To update your credit card, billing address, or manage your subscription, follow these steps.

When to Update Billing Info:

💳 Card expired: Your credit card reached its expiration date

💳 New card issued: Bank sent you a replacement card

💳 Card lost/stolen: You cancelled your old card

💳 Billing address changed: You moved to a new address

💳 Switch payment method: Changing from one card to another, or to PayPal

Step-by-Step: Update Payment Method

Step 1: Log Into Your Account

Navigate to LinkWhisper.com/my-account and log in.

Step 2: Access Subscriptions

Navigate to the Subscriptions or License Keys tab.

You'll see a list of:

  • Active subscriptions
  • License details
  • Renewal dates
  • Payment methods on file

Step 3: Select Your Subscription

Click "View" or "Manage" next to your active license.

Step 4: Update Payment Method

Look for an "Update Payment Method" or "Change Card" button/link.

Click it to access the payment update form.

Step 5: Enter New Payment Information

You'll see fields for:

  • Card number (16 digits)
  • Expiration date (MM/YY)
  • CVV/Security code (3-4 digits on back of card)
  • Billing address (must match card)
  • Cardholder name

Enter all details carefully - typos cause payment failures.

Step 6: Save Changes

Click "Save", "Update", or "Save Payment Method".

Confirmation: You should see a message like:

"Payment method updated successfully"

Step 7: Verify Update

Return to the Subscriptions page and verify:

  • New card's last 4 digits are displayed
  • Card expiration date is correct

Alternative: Update During Renewal

If your subscription is about to renew, you can update payment at renewal:

  1. Wait for the renewal email (sent 7-14 days before renewal)
  1. Click the "Update Payment" link in the email
  1. Enter new payment information
  1. Renewal will process with the new card

Troubleshooting Payment Updates:

Problem: No "Update Payment" button visible

Problem: Payment update fails with error

  • Cause: Card issuer blocking the transaction
  • Solution: Contact your bank to authorize the charge, then try again

Problem: Can't remember which card is on file

  • Solution: Check your Subscriptions page - it shows last 4 digits of the card

Managing Account Preferences (Notifications)

You can control the automated emails sent by the plugin, such as the Monthly Link Report.

Types of Notifications:

📧 Monthly Link Report: Monthly summary of your site's internal link health

📧 Renewal Reminders: Sent 7-14 days before your subscription renews

📧 Product Updates: Announcements of new features or important updates

📧 Support Responses: Replies to your support tickets

Disable Monthly Email Notifications

If you don't want to receive the Monthly Link Report emails:

Step 1: Access WordPress Dashboard

Log into your WordPress admin area.

Step 2: Navigate to Link Whisper Settings

Go to Link Whisper → Settings → Advanced Settings

Step 3: Find Email Toggle

Scroll down until you find:

"Disable Send Email Notifications" or "Monthly Report Emails"

Step 4: Toggle Off

Check the box or toggle the switch to "Off" or "Disabled"

Step 5: Save Changes

Click "Save Changes" at the bottom of the page.

Result: You will no longer receive monthly link report emails from Link Whisper.

Important: This only disables the plugin's automated reports, not account-related emails (renewals, receipts, etc.).

Update Email Recipient for Reports

The plugin sends reports to the "Administration Email Address" listed in your WordPress General Settings.

How to Change Recipient:

Step 1: Go to Settings

In WordPress, navigate to Settings → General

Step 2: Find Admin Email

Look for "Administration Email Address" field.

Step 3: Update Email

Change it to the email where you want to receive Link Whisper reports.

Step 4: Save Changes

Scroll down and click "Save Changes"

Result: Future Link Whisper reports will be sent to this new email.

Note: This changes the admin email for all WordPress notifications, not just Link Whisper.

Unsubscribe from Marketing Emails

If you're receiving promotional or marketing emails from Link Whisper:

Method 1: Unsubscribe Link

At the bottom of any marketing email, click the "Unsubscribe" link.

Method 2: Contact Support

Subject: "Unsubscribe from Marketing Emails"

Include your email address and request removal from marketing lists.

Important: Unsubscribing from marketing does not stop:

  • Billing/renewal emails
  • License emails
  • Support responses

These are transactional and required.

Updating Billing Address

If you've moved or need to update your billing address for invoices:

Step 1: Log Into Account

Step 2: Access Billing

Navigate to Subscriptions or Billing section.

Step 3: Edit Address

Look for "Billing Address" or "Edit Address" option.

Update:

  • Street address
  • City
  • State/Province
  • ZIP/Postal code
  • Country

Step 4: Save

Click "Save Changes" or "Update Address"

Result: Future invoices will reflect the new address.

For VAT Invoices:

If you need VAT-compliant invoices with updated billing details:

  1. Update address as above
  1. Email support@linkwhisper.com requesting updated VAT invoice
  1. Include your VAT ID and company details

Changing Your Password

For security reasons, you should update your password periodically.

How to Change Password:

Step 1: Log Into Account

Step 2: Account Settings

Look for "Account Settings", "Profile", or "Security"

Step 3: Change Password

Find "Change Password" or "Update Password" section.

Enter:

  • Current password
  • New password (choose a strong password)
  • Confirm new password

Step 4: Save

Click "Save Changes" or "Update Password"

Result: Your password is updated. Use the new password for future logins.

If You Forgot Your Password:

Step 1: Go to Login Page

Step 2: Click "Lost Password"

Below the login form, click "Lost Password" or "Forgot Password?"

Step 3: Enter Email

Enter your account email address

Step 4: Check Email

You'll receive a password reset link

Step 5: Reset Password

Click the link and create a new password

Account Deletion Request

If you wish to permanently delete your account and data:

Important Considerations:

⚠️ Cancellation vs. Deletion: These are different:

Cancellation:

  • Stops future billing
  • Keeps your account active
  • Licenses remain accessible
  • Can reactivate anytime

Full Deletion:

  • Permanently removes all account data
  • Cannot be undone
  • Loses access to licenses and downloads
  • Account cannot be recovered

⚠️ Links Remain: Deleting your account will not remove the links you have already built on your site. Those are permanent HTML changes in your WordPress database.

Option 1: Cancel Subscription (Recommended)

If you simply want to stop being charged, cancel your subscription instead of deleting your account.

How to Cancel:

  1. Go to Subscriptions tab
  1. Click "Cancel" next to your subscription
  1. Confirm cancellation

Result:

  • No future charges
  • Account remains active
  • Access continues until end of paid period
  • Can reactivate or repurchase later

Option 2: Full Account Deletion

When to Delete:

  • You never plan to use Link Whisper again
  • You want all personal data removed from our systems
  • GDPR or privacy compliance requirements

How to Request Deletion:

Step 1: Contact Support

Step 2: Subject Line

Subject: "Account Deletion Request - GDPR" (if applicable) or "Delete My Account"

Step 3: Confirm Identity

Include:

  • Account email
  • License key(s)
  • Confirmation that you understand deletion is permanent

Example Email:

Subject: Account Deletion Request

Hi Support,

I would like to permanently delete my Link Whisper account.

Account Email: user@example.com
License Key: ABC123-DEF456

I understand this action is permanent and cannot be undone.

Please proceed with the deletion.

Thank you,
[Your Name]

Step 4: Support Processing

Our team will:

  1. Verify your identity
  1. Confirm your deletion request
  1. Process the deletion (usually within 7 days)
  1. Send confirmation when complete

Step 5: Confirmation

You'll receive an email confirming:

  • Account has been deleted
  • All personal data removed
  • Licenses deactivated

What Gets Deleted:

✅ Account credentials (email, password)

✅ License keys (deactivated)

✅ Billing history (removed per GDPR if requested)

✅ Personal information (name, address, etc.)

What Does NOT Get Deleted:

❌ Internal links on your WordPress site - These remain permanently in your WordPress database

❌ Link Whisper plugin files - You must manually uninstall the plugin from WordPress

❌ WordPress database - Link Whisper data in your WordPress DB remains (you can delete the plugin to remove it)

Frequently Asked Questions

Q: Can I change my email without contacting support?

A: It depends. Try the self-service method first. If the email field is locked, you'll need support assistance.

Q: Will changing my email affect my WordPress license activation?

A: No, the license remains active on your WordPress site. You're just changing account login credentials.

Q: How long does it take to update payment information?

A: Immediate. Changes take effect as soon as you save.

Q: Can I use a different email for billing vs. account login?

A: No, Link Whisper uses one email for all account functions.

Q: What happens if my payment method fails at renewal?

A: You'll receive email notifications. Update your payment method within 7 days to avoid service interruption.

Q: Can I delete my account but keep my licenses?

A: No, account deletion deactivates all licenses. If you want to keep using Link Whisper, just cancel the subscription instead.

Need Help with Account Updates?

For any account-related questions:

Subject: "Account Update - [Your Issue]"

Include:

  • Current account email
  • What you want to update
  • Any relevant details

Response Time: Usually within 24 hours

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